Customer Support (Logistics)

The Customer Support (Logistics) Officer is responsible for providing customer service and support related to logistics operations. They will handle inquiries, resolve issues related to deliveries, and coordinate with logistics teams to ensure smooth operations. The role ensures customer satisfaction and timely resolution of logistics-related concerns.

Job Description

a) Customer Support and Issue Resolution:

o Respond to customer inquiries and resolve logistics-related complaints.

o Coordinate with logistics teams to track shipments and deliveries.

b) Logistics Coordination and Communication:

o Provide real-time updates to customers regarding delivery status.

o Liaise with vendors, drivers, and warehouse teams to address delays or issues.

c) Compliance and Documentation:

o Ensure all customer interactions and resolutions are properly documented.

o Maintain records of complaints, resolutions, and customer feedback for process improvements.

d) Service Improvement and Efficiency:

o Identify common customer concerns and suggest process enhancements.

o Work closely with the logistics team to improve service delivery and efficiency.

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Recommended skills: Strong problem-solving skills, customer service experience, logistics coordination, and communication skills.

Technical Job Specific Skills 

• Strong knowledge of customer service in logistics

• Problem solving, analytical and creative skills

Behavioral skills:

• Relationship Management

• communication and presentation

• Sound interpersonal communication skills

• Negotiation and contracting skills

Education:

HND, or BSc in Science, Arts, Social Science, or related fields

Experience Profile:

Must possess a minimum of 2-3 years working experience in customer support, logistics, or supply chain operations.

Required areas of expertise

i. Efficient resolution of customer complaints

ii. Effective coordination of logistics support

iii. Timely updates and communication with customers

iv. Compliance with customer service and logistics policies

How to apply: Make your application by attaching CV and application letter in PDF format.

Priority will be given to applicant’s resident in Ota and environs.

End date for receiving application is February 27, 2025.